Frequently Asked Questions

General Information

1. What does my health insurance card look like?

2. What does the information on my health insurance card mean?

3. How do I search for an in-network provider online?

4. What is Teledoc?

5. How do I access Teledoc?

6. What lab should I use to save money and stay within the network?

7. Can I change my insurance plan(s) after initial or open enrollment?

8. When am I eligible to change my insurance plan(s)?

My UMR Account

1. Where do I go to set up my UMR online account?

2. What information is available to me on the UMR website?

3. How can I better understand the information on my EOB (Explanation of Benefits) report?

4. How can I financially plan for an upcoming medical procedure?

Healthy Lifestyle

1. How do I know what health screenings I should be receiving?

Optum Rx Pharmacy Benefits

1. How do I submit a request for a mail order/home delivery prescription?

2. How can my Physician directly order my mail order/home delivery prescription?